Refund & Return Policy

1. Return Policy

At Optiko, we offer a 7-day return policy from the date of delivery.

To be eligible for a return:

• The product must be unused and in its original condition
• The product must be returned with original packaging, invoice, and all accessories

2. Non-Returnable Items

The following items are not eligible for return:

• Prescription glasses or customized products
• Products that have been used or damaged by the customer
• Products returned without original packaging

3. Replacement Policy

We offer replacement in the following cases:

• Incorrect product delivered
• Damaged or defective product

You must report such issues within 48 hours of delivery.

4. Cancellation Policy

• Orders can be canceled before dispatch only
• Once the order is shipped, cancellation is not allowed

5. Refund Policy

• Refunds are processed after the returned product is received and verified
• The refund will be credited to the original payment method

6. Refund Timeline

• Refunds will be initiated within 5–7 business days after approval
• The time taken for the refund to reflect depends on your bank/payment provider

7. Return Pickup

• Free return pickup may be provided (if applicable)
  OR
• Customers may need to ship the product to our return address

8. Contact Us

For any return or refund-related queries, please contact us:

📧 support@optiko.com